Overview
All returns for full credit must be returned within 30 days from the date of purchase in brand new & in re-sellable condition. All returns with missing parts, with visible signs of usage or other cosmetic damage are subject to a 30% restocking fee.You have a maximum of 60 days from the date of purchase to return items, a 30% restocking fee will apply.
Prior to return, customers must obtain an RMA number from Premium Security Solutions, LLC by submitting a properly filled out RMA form.
Customers are responsible for the shipping cost when returning product(s) to Premium Security Solutions.
A repair fee will be charged to customers for products that have been physically damaged by user or installers.
Products will be returned to customers if functioning properly.
Premium Security Solutions reserves the right to refuse any incomplete or damaged return(s).
Return Merchandise Authorization (RMA)
All RMA’s will need to be returned for inspection & analyzed before issuing a replacement.
All RMA numbers will automatically be voided if return item(s) is not received within 30 days from the issue date.
Return must include a copy of this completed RMA request form. The RMA number must be printed on the shipping label AND outside of the shipping box or package may be refused.
All advanced RMA’s will automatically be charged if equipment is not returned within 30 days of replacement delivery.
All RMA products will be shipped back to the customer with ground service. Customers are responsible for the shipping difference if faster service is needed.
Shipping returns
To return your product, you should mail your product to: Premium Security Solutions 15304 Valley Blvd. City of Industry, CA 91746
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Need help?
Contact us at support@PSS-Vision.com or (980) 239-7263 for questions related to returns.