Premium Security Solutions takes pride in delivering high-quality security camera systems to our valued customers. To ensure the reliability and performance of our products, it’s important for customers to understand the conditions under which our warranty applies. Please carefully review the following voided warranty policy:
- Unauthorized Modifications: Any unauthorized modifications or alterations made to the security camera system, including but not limited to hardware modifications, firmware alterations, or tampering with serial numbers, will result in the automatic voiding of the warranty.
- Improper Installation: Our warranty covers products that are installed in accordance with the manufacturer’s guidelines and industry standards. Any damage caused by improper installation, including incorrect wiring, inadequate mounting, or placement in unsuitable environments, will not be covered under warranty.
- Negligence or Misuse: Warranty claims will not be honored if the security camera system has been subjected to negligence, misuse, abuse, or accidental damage. This includes exposure to extreme temperatures, dust, or physical impact.
- Use of Unauthorized Accessories: The use of accessories, cables, power adapters, or components that are not supplied or recommended by Premium Security Solutions may result in damage to the security camera system. Warranty claims related to such damages will be considered void.
- Failure to Maintain: Customers are responsible for properly maintaining their security camera systems to ensure optimal performance. Failure to perform routine maintenance as outlined in the product documentation may result in voiding the warranty.
- Non-Compliance with Terms: Any failure to comply with the terms and conditions outlined in the warranty documentation provided by Premium Security Solutions will result in the warranty being voided.
Premium Warranty
Premium Security Solutions, LLC warrants to the original purchaser, that any new product purchased directly from PSS will be free from defects in material and workmanship, when given normal, intended, and proper usage, for the applicable Standard. Warranty Period set forth in the table provided below. All warranty periods begins on the date of Product purchase by the dealer, systems integrator, reseller, etc.
Homaxi Warranty
Warranty period of the products shall be shown in the following table and commence from the data of delivery based on different trade term agreed by the parties. Any change to the warranty period required by distributor shall be executed upon Homaxi’s prior written consent, and the aforementioned adjustment shall be subjected to costs and fees accordingly charged by Homaxi.
Luminys Warranty
Milesight Warranty
Uniview Warranty
Premium NDAA Warranty:
PSS Remote Solar Solution Warranty
HanWha Warranty:
Effective November 1, 2023 HanWha warranty policy is five years from the purchase date on eligible products purchased after July 1, 2023 and three years of warranty from the purchase date on eligible products purchased before July 1, 2023.
